Troubleshooting
Troubleshooting
Pick the symptom that matches what you see — each page has the most likely causes and fixes.
Find your symptom:
| Symptom | Go to |
|---|---|
| GitHub App will not install, repos missing | GitHub App issues |
| Installed but dashboard is empty | No data after install |
| A run exists but its logs cannot be found | Missing logs |
| Cost does not match the GitHub invoice | Cost mismatch |
| DORA tab is empty or shows a warning | Empty DORA |
| Slack or email alerts never arrive | Notifications |
| A retry rule never fires | Auto-retry |
| Runner list is empty | Runners |
| "Limit reached" banners | Usage limits |
| Cannot sign in, org missing, invite problems | Login & organizations |
Still stuck? Contact support.