Notifications not arriving

SlackCopy Anchor Link

1. Webhook revoked or deleted — recreate the Incoming Webhook in Slack and update the channel URL in Notifications → Slack channels.
2. Wrong channel routing — repositories route to specific channels; a repo with no route uses the default channel (if configured).
3. Test the webhook directly — a curl -X POST <webhook-url> -d '{"text":"test"}' should post to the channel. If it does not, the problem is on the Slack side.

EmailCopy Anchor Link

• Check spam/promotions folders first.
• Confirm the address is not unsubscribed — every alert email carries an unsubscribe link that may have been clicked.
• Verify Settings → Email preferences has the alert type enabled.

Threshold alerts never fireCopy Anchor Link

• The threshold may simply not have been reached — e.g. 3 consecutive failures does not fire on fail, success, fail.
• Check the rule's scope (repository/workflow) — a rule scoped to repo-a ignores failures in repo-b.
• Rule counts are limited by plan; a rule beyond the limit cannot be created.